Frequently Asked Questions

Everything you need to know about bringing Animato into your home.

What is the typical shipping timeframe for furniture items?

Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

Do you offer a warranty on Animato products?

Yes, all Animato home goods come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress in real-time.

Are the materials used in your furniture sustainable?

Animato is committed to sustainability. We prioritize FSC-certified woods, recycled textiles, and non-toxic finishes across our entire collection to ensure a healthier home environment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Affirm for larger purchases.